At Leaps Ahead Early Intervention, we value your feedback and are committed to continuous improvement. Complaints and suggestions can be made by:
🔹 Speaking to a staff member (verbally or in writing)
🔹 Completing our Feedback and Complaints Form (click here)
🔹 Contacting our Clinical Director
🔹 Sending an email to our admin team
🔹 Responding to surveys or questionnaires
🔹 Contacting external agencies such as the NDIS Quality and Safeguards Commission
Anyone can make a complaint — including participants, families, carers, staff, advocates, other professionals, and members of the public. Anonymous feedback is also welcome.
All complaints are recorded in our internal Complaints Register and reviewed as part of our continuous improvement process.
🔹 Service or staff-related complaints are managed by the Clinical Director
🔹 Complaints about the Clinical Supervisor are managed by the Clinical Director
🔹 Complaints about the Clinical Director may be referred to an external agency such as the NDIS Quality and Safeguards Commission. (link)
Our complaints process is shared with all families, staff, and professionals through welcome information, service agreements, training, and ongoing communication.
If your complaint can’t be resolved straight away, it will be reviewed by the Clinical Director or Clinical Supervisor. If you’re still not satisfied with the outcome, you can ask for it to be reviewed by someone else you trust.
If the issue still can’t be resolved, you can contact the NDIS Quality and Safeguards Commission:
📞 Phone: 1800 035 544 (free from landlines)
📝 Online form: NDIS Complaint Form at business.gov.au
📞 TTY: 133 677
📞 National Relay Service: Ask for 1800 035 544
🌍 Interpreter services available
If you have concerns about the services provided by Leaps Ahead Early Intervention, you can make a complaint directly to the NDIS Quality and Safeguards Commission. You can complain about:
🔹 Whether services were safe, respectful, and of a good standard
🔹 How we handled a previous complaint
🔹 How we responded to a carer or advocate on your behalf
Anyone — including participants, family members, carers, advocates, workers, or members of the public.
📞 Call 1800 035 544 (free from landlines)
📝 Complete a contact form on the NDIS Commission website
📞 TTY users: 133 677
📞 National Relay Service: Ask for 1800 035 544
🌍 Interpreter services are available
Use the form below to provide your feedback, positive or negative, directly to our centre director, Michelle Furminger. You can submit the form without filling out our your personal details if you wish to make an anonymous feedback/ complaint.
Call Now For Information
